Refund and Cancellation Policy

Refund Policy

Last Updated: September 26, 2026

Thank you for choosing CloudVault Key LLC. Because we provide customized digital services and professional labor (such as design, development, SEO, and content writing), our refund policy is structured as follows:

1. General Refund Eligibility

• Before Work Begins: If you cancel an order before our team has initiated work or allocated resources to your project, you are eligible for a full refund, minus any non-refundable payment gateway processing fees incurred via Stripe.
• Monthly Retainers & Ongoing Services (SEO, PPC, Social Media): Monthly services can be canceled at any time with a 30-day written notice to [email protected]. Payments made for the active billing cycle are non-refundable as labor and ad resources are allocated immediately.

2. Project-Based Services (Website Design, Branding, App Development, Content)

• In-Progress Work: Once a project has commenced and initial strategy, wireframes, concepts, or drafts have been delivered, partial refunds (if applicable) are evaluated based on the proportion of completed work.
• Completed / Approved Deliverables: Once final design files, websites, or content deliverables have been approved or delivered to you, no refunds will be issued, as digital assets cannot be returned.

3. Chargebacks & Payment Disputes

If you encounter any issues or are dissatisfied with a deliverable, please contact us directly at [email protected] so we can work with you to make revisions. Filing an unauthorized chargeback through your credit card provider or bank while deliverables have been rendered may result in immediate suspension of services, revocation of digital licenses, and referral to collections.